ABOUT THE FEATURE
Integrated Telephony
SIP/WebRTC support built in.
Make and receive calls directly inside BrightWork.
Call Routing & Queues
Set rules for departments, roles, and priorities.
Every call reaches the right person, fast.
Recording & QA
Record calls automatically for training and compliance.
Supervisors can review and give feedback easily.
Real-Time Data
Every call is logged to the customer timeline.
See history, notes, and next steps without switching tools.
Coaching & Monitoring
Managers can listen in, whisper tips, or join calls when needed.
Train new staff without slowing down operations.